Canadian Prescription Drugs > Customer Support Site > When is the best time to re-order my prescriptions?

Canadian Pharmacy Customer Support

When re-ordering your Canadian prescriptions from our pharmacy, we at Quality Prescription Drugs advise you to request your refill at least three weeks (21 days) before you expect to run out of your medications. Although the actual shipping of your prescription medications may take less than two weeks (14 days), we advise our customers to plan ahead. We ship all of your medications via Canada Post's XpressPost USA - the fastest method available for shipping prescription medications into the United States. This does not, however, guarantee that your medication will arrive in less than two weeks due to the following factors:

• Although we ship using XpressPost, US Customs may hold your package an indeterminate amount of time at the border. This will increase shipping time.
  
  
• Although it is rare, your package may become lost in the mail. Allowing ample time when re-ordering will allow us to get a re-shipment to you in the mail as quickly as possible so that you do not have to stop your medical treatment.
  
  
• Ordering in advance affords you peace of mind that your Canadian prescription medications will arrive at least one week before you are ready to start taking them.
  

If you have already ordered your prescriptions and have not yet received them, feel free to contact us toll-free at 1-866-885-1866 and we will locate your package and provide you with tracking information and the tracking number so that you may track the package yourself as well.

Shipping Delay Notices

• 08/29/2003 - Canada Post Notice of Delayed Packages
  August 11-16 Shipments Delayed by US East Cost Blackout
  
  Regrettably, we are finding that many of the packages which have been sent out from the pharmacy between August 11-15 which crossed into the United States heading for the East Coast have been delayed for up to 3 weeks. The packages were held up because of shipping problems with the USPS in the eastern region of the United States from South Carolina to Maine and as far west as Ohio. Shipments will arrive but only as they are being processed by the United States Postal Service. Call us toll-free 1-866-889-1866 if you think your package may be one of these.
  
  
• 07/28/2003 - Canada Post Notice of Delayed Packages
  July 7, 11, 14 - 2003 - US Customs / FDA Inspections
  
  We were recently informed that customs/FDA pulled a lot of parcels on July 7,
  11 and 14. They were held until late last week and then released. Although
  we cannot confirm which shipments were pulled, if you have not yet received your package shipped on these dates, it most likely has been delayed in customs. Unfortunately, we cannot predict when or why items will be held up at customs. There was no hold up in Canada, all parcels are released as soon as Canada Post receives them, but probably because of the backlog they haven't been scanned as being received in the USA.
  
  

You can return to our Canadian pharmacy information site or visit our online price catalog for more information. To order your prescription drugs from Canada today, visit our "How to Order" site for instructions on how to start.